Volume 05:

Episodes 101 - present

With Dr. Sarah Giles

Tools available for burnout
       - Acknowledging the sense that something is not right
       - Maslach Burnout Inventory

☙ 6 Risk factors in burnout
       - Mismatch in workload
       - Mismatch in control
     - Lack of appropriate rewards
     - Sense of positive connection in the workplace 
     - Perceived lack of fairness 
     - Conflict between values

Know there is an issue when you stop caring about the injustices seen at work. 
**Every province has a Physician Health Program (PHP)**
Ask for help earlier – similar to how you want a patient to come see you sooner with a problem rather than waiting until it spirals. 

Know that sometimes leaving is part of cure – it is not a failure. 

Assault – Patient came in after binge drinking after abstaining for a prolonged period due to incarceration. Was agreeable to getting baseline labs, as there was no record and medications to treat symptoms. Reassessed patient several times, and last time in on moment patient was on top of Sarah. No security in hospital, no one saw anything, but they heard it, and Sarah was able to get away, not physically hurt and the patient did not pursue. Felt incredibly shaken and had to change clothes due to being incontinent. Went to locker, changed and went back to seeing patients immediately, and next patient had similar presentation to patient who just jumped Sarah.
Nursing supervisor came down, police called – stated no charges to be laid and that Sarah probably just woke the patient up in the middle of sleep. Didn’t not hear from anyone from hospital for seven days. Sarah had to reach out, and everyone was on vacation so no clear line of communication for this type of event. 

Changes since this event include renovation of the ED, increased night staff, dedicated security. 
Didn’t matter how well patient was treated, there was no control in that situation.
Changed approach to how to deal with patients in ED. 

If you are dreading your job and life, you owe it to yourself and those around you to make a change. You only get one life

IF interested in working in Kenora -  look up hospital number and ask switchboard for physician recruiter who manages locums.                       


Dr. Sarah Giles

April 22- 26 SRCP Conference

Sara wrote Article about burnout
Working as a locum – covering physicians. Moved to Kanora Ontario during COVID. Initially saw a decrease in patient volume due to people being scared in early time of COVID

Started to develop feelings of being overwhelmed and that nothing she was ever enough.

Study comparing physician burnout rates because of the pandemic 2020 vs 2022. Increase in emotional exhaustion and increase in depersonalization. Common themes include:
       - Broken healthcare system
       - Lack of societal support
       - Systemic workplace challenges leading to physician distress
       - Loss of physicians from workforce.

Reading accounts of what was happening in major cities like New York and countries like Italy felt like you were putting your life on the line going to work so others could live. Felt that healthcare workers became the bad people and dealt with open distain from patients and community

Mistrust with vaccinations and treatments and people’s beliefs in conspiracy theories.

Attacked by a patient – realized that community, institutions can’t love you back and only want services and don’t think about the providers.

Writing the article was about creating awareness and giving a human face to the issues that healthcare workers. We see patients frustrations with the system and understand because we work in that same system.

Pandemic changed society to be more focused on the individual rather than the collective when they had to pick and choose who was in their bubble and nations became more nationalist and regions focused more on themselves.

Recognizing burnout
       - Slow boil
       - Took on scheduling
       - Working more shifts so colleagues could have time off

Started feeling undervalued at a time patient volume was increasing – created anxiety with worrying about getting patients what they needed.
Got to the point of feeling like “I can’t do this anymore.” Turned to department head who helped sort out what was needed to continue moving forward. 
       - Having supportive community makes a huge difference 

Being able to take a step back and not work as many shifts allowed for more time to not worry and obsess about work as much
Feel that by stepping back was able to become more efficient in work
Learned that different people have different capacities, and different preferences for workload and that changes with time.
Encourage residents close to graduating to consider locum work and experience different sites.

                   

Question of “what is the worst thing you have ever seen” from non-medial people and for some practitioner’s death in children and infants can be the hardest most emotional calls.

When dealing with poor outcomes in children it can have long standing effects.

Don’t be caught off guard by the magnitude of the emotional impact and the length of time to process.

Debrief – within first 24 hours and follow up within a few days to answer any additional questions maintain open dialogue
       - Debriefs help to bring some degree of closure
       - Don’t underestimate the impact of a debrief and different needs/care that members of the care team may or may not need
       - hold space for them when they do need help

Case

Only Anesthetist on call in community, at home and called in for 10week old not breathing that EMS was transporting to hospital.

6 min drive along highway and made it to hospital in 4 min and arrived before the ambulance. But outcome made no difference driving to save seconds or min not worth the risk.

15min to prep – grabbed neonatal warmer for resuscitation.
       - Try to think about all equipment you need and different possible outcomes to be ready if you have time to prepare.
       - Assign roles
       - Able to get PICU team on phone and consult

EMS arrived – iGel in place, ventilating, CPR in progress, cardiac monitor stickers applied.
Scooped baby and brought into ED and placed in warmer – rather than trying to move giant stretcher and then move.

Baby is pale, cyanotic, no tone.
Continuing with resuscitation. IO placed, labs drawn.

Following PALS and consulting with PICU

History – family put baby to sleep around 4:30 and check on her an hour later pale and not breathing and call 911.
       - CPR given by EMS for approx. 25 min

Parents confirm patient is healthy to best of knowledge. Considering SIDS as cause of death

Intubated pt, managed to maintain continuous CPR and follow PALS algorithm on point.
       - Blood work had no major clues as to cause of patient condition
       - Ultrasound – looking for reversable cause

Two sides of being a doctor – Doctor mode – 99% of the time. Resuscitation mode 1%

Attempted resuscitation mode for approx. 25 min longer

At one point during resuscitation had a moment of human connection and realized emotions were starting to get higher and had to turn resuscitation switch back on.

Colleague who was on phone with PICU ultimately stated they did not think there was more to be done. Asked the room if there is anything else that can be done before ending resuscitation. Parents were in different room – went to talk to parents and see if they wanted to witness resuscitation and parents did want to see what was happening. After a few min of touching babe while continuing with the resuscitation asked the parents if it was ok to stop and dad nodded yes.

Hardest part of resuscitation is dealing with the parent’s reactions to the news.

Removed IO, monitor, ET tube removed so the family could hold baby

After family had time with baby, protocol followed to transport to morgue.

Found EMS crews and had a debrief for crew. Be mindful of the different scopes of practice that rural communities have and the power differential for each profession. You may have people with basic training and minimal exposure to these types of events.
After a few days found all the staff and checked on them.

***If you are struggling don’t suffer in silence and reach out to a trusted colleague who understands your situation.***

If you are struggling with anything work related reach out to any of the numerous mental health supports in your area. DON’T suffer in silence.

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